Championing quality new homes and better consumer outcomes
The New Homes Quality Board (NHQB) is a non-profit organisation dedicated to improving the quality of new homes and customer service provided by developers.
Setting the standard for quality homes and fair outcomes for all.
We raise standards across the new homes industry — helping developers deliver quality and giving buyers greater confidence. Through clear guidance and fair oversight, we’re improving outcomes for everyone.
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For Developers
Developers benefit from the NHQB
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For Homebuyers
Homebuyers benefit from the NHQB
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The Code
Registered developers commit to following the code and the New Homes Ombudsman, including accepting its decisions in all customer matters. If a developer fails to meet these standards or does not act on the Ombudsman’s decisions, the NHQB Discipline & Sanctions Committee will investigate.
The committee assesses whether a breach has occurred and decides on any corrective actions or disciplinary measures needed to uphold the code and maintain trust.
Downloadable versions
For homes sold after 15/06/25
For homes sold after 15/06/25
For homes sold before 15/06/25
