Case Studies
We have put together some useful customer complaint case studies to provide an understanding of the types of complaints being received, the Ombudsman’s decision making and to help developers improve their quality and customer service standards.
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New Homes Quality Code: transparency, communications, after-sales
Summary Relevant sections of the New Homes Quality Code Part 1: Selling a new Home Part 3: After-sales, complaints and the NHOS Investigation Outcome Complaint…
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High-Pressure Sales, Defect Delays, and Inconsistent Communication
Summary Relevant sections of the New Homes Quality Code Part 1: Selling a new Home Part 3: After-sales, complaints and the NHOS Investigation Outcome Complaint…
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New Homes Quality Code: transparency, communications, after-sales
Summary Relevant sections of the New Homes Quality Code Part 1: Selling a new Home Part 3: After-sales, complaints and the NHOS Investigation Outcome Complaint…
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High-Pressure Sales, Defect Delays, and Inconsistent Communication
Summary Relevant sections of the New Homes Quality Code Part 1: Selling a new Home Part 3: After-sales, complaints and the NHOS Investigation Outcome Complaint…
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Leak and Poor Workmanship
Summary Relevant sections of the New Homes Quality Code Part 1: Selling a new Home Part 3: After-sales, complaints and the NHOS Investigation Outcome Complaint…
